🌷 Terms of Service — Rosas By Crystal

 

Welcome to Rosas By Crystal. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to the following Terms of Service. Please review these terms carefully before placing an order.

1. Acceptance of Terms

By using the Rosas By Crystal website and placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

By completing an order, you acknowledge and agree to all policies regarding ordering deadlines, payment, pickup, delivery, cancellations, and our floral products.

2. Orders & Advance Ordering Requirements

Rosas By Crystal is a small, home-based floral business operated by one person. We are currently slowly returning to regular operations following maternity leave. Because of the nature and size of our business, we require sufficient time to prepare, source, and coordinate the flowers and supplies necessary for each order.

Advance Ordering Requirement

All orders must be placed at least 3–4 days in advance of the requested service, pickup, or delivery date.

Our website is intentionally configured to prevent customers from placing orders sooner than our required advance-ordering timeframe. This allows us adequate time to:

• Source the specific flowers requested for an arrangement
• Order our premium imported roses from Ecuador when necessary
• Obtain specialty flowers, greenery, wrapping materials, ribbons, and other supplies
• Properly prepare and design each arrangement
• Coordinate our schedule and ensure that each order receives the appropriate attention and care

Please do not wait until the last minute to place an order, as we may not have the requested flowers, colors, quantities, or supplies available on short notice.

Last-Minute Requests

If you need an arrangement sooner than our normal 3–4 day ordering window, you may text us at (401) 286-2812 to inquire about possible availability.

Last-minute requests are not guaranteed and are accepted only when our schedule, flower inventory, and supply availability allow. Additional fees may apply to rush or last-minute orders when applicable.

Please do not assume an order is confirmed simply because you have contacted us. An order is only confirmed once availability has been confirmed by Rosas By Crystal and payment has been successfully received.

3. Specialty Orders & Lilies

Certain flowers require additional preparation time and therefore have longer ordering requirements.

Lily Arrangements

Arrangements containing lilies must be ordered at least 1 week (7 days) in advance.

Lilies are often purchased while they are still closed or partially closed and require time to naturally open and reach the appropriate stage of bloom. This allows us to achieve the fuller, open appearance and overall style that customers typically expect when ordering an arrangement containing lilies.

Because of the natural blooming process, we cannot guarantee fully opened lilies for orders placed with less than 7 days' notice.

Last-minute lily requests may be declined if we cannot reasonably obtain flowers at the appropriate stage of bloom.

4. Orders & Payment

Orders are considered confirmed once payment has been successfully processed.

All online orders must be paid in full at least 3 days before the scheduled service, pickup, or delivery date.

For customized arrangements, upgrades, additional roses, specialty flowers, or other additions requested after an order has been placed, the additional balance must be paid by the required deadline in order for the requested upgrade or customization to be fulfilled.

If an additional balance is not paid by the required deadline, Rosas By Crystal reserves the right to:

• Cancel the unpaid upgrade or customization;
• Reduce the arrangement to the originally purchased and paid-for package;
• Substitute unavailable flowers with comparable flowers when necessary; or
• Cancel the order when fulfillment is not reasonably possible.

Only products and services that have been fully paid for are guaranteed.

We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, failure to meet ordering deadlines, unpaid balances, or suspected fraud.

Prices, promotions, and availability are subject to change without notice.

5. Product Information & Floral Substitutions

All floral arrangements are fresh, hand-crafted, and perishable.

Because flowers are natural products, colors, shapes, sizes, bloom stages, and availability may vary slightly from photographs or examples shown on our website and social media.

Rosas By Crystal reserves the right to make reasonable substitutions when a specific flower, shade, greenery, or supply becomes unavailable. Substitutions will be made with a comparable flower, color, or product whenever reasonably possible while maintaining the overall look, value, and style of the arrangement.

Specific flowers are not guaranteed unless explicitly confirmed by Rosas By Crystal.

6. Delivery

Delivery windows must be selected at checkout.

Delivery fees vary by distance and may include toll surcharges.

Certain areas may be excluded from delivery, including but not limited to Block Island (ZIP 02807).

Customers are responsible for providing an accurate delivery address, contact information, and any necessary delivery instructions.

If a delivery cannot be completed due to customer unavailability, an inaccessible or incorrect address, lack of access to the property, failure to respond to delivery attempts, or other circumstances outside of Rosas By Crystal's control, the order may be considered final sale and no refund will be issued.

We are not responsible for delays caused by weather, traffic, road closures, accidents, or other circumstances outside of our reasonable control.

7. Pickup Policy

Pickup orders must be collected within the scheduled 30-minute pickup window selected or provided at checkout.

The 30-minute window is provided to give customers reasonable flexibility while also allowing Rosas By Crystal to remain on schedule for other pickups, deliveries, appointments, and event services.

No Grace Period

There is NO additional grace period beyond the 30-minute pickup window.

For example, if your pickup window is 2:00 PM–2:30 PM, your order must be picked up no later than 2:30 PM. Arriving after the scheduled 30-minute window does not create an additional grace period.

Because Rosas By Crystal is a one-person business with multiple scheduled services, late pickups can interfere with other customers and scheduled deliveries or events.

Customers are responsible for arriving on time and planning accordingly.

If you anticipate that you will be late, please contact us as soon as possible. While we may attempt to accommodate late arrivals when our schedule permits, accommodation is not guaranteed.

Missed or significantly late pickups may result in the order being considered abandoned and/or unavailable for pickup. No refunds will be provided for missed pickups or failure to collect an order within the scheduled pickup window.

8. Refunds, Returns & Cancellations

All floral sales are final due to the perishable and custom nature of our products.

We do not offer refunds or exchanges for:

• Missed pickups
• Missed deliveries
• Customer delays
• Customer cancellations after the applicable preparation period
• Changes of mind
• Incorrect ordering by the customer
• Failure to meet pickup or delivery requirements

Damaged or incorrect orders must be reported within 1 hour of delivery or pickup. Any replacement, correction, or other resolution will be determined on a case-by-case basis due to the perishable nature of floral products.

Rosas By Crystal reserves the right to determine whether a refund, replacement, correction, or other resolution is appropriate.

9. Customer Responsibility

Customers are responsible for carefully reviewing their order before submitting payment, including:

• Arrangement type and size
• Number of roses or flowers selected
• Flower colors
• Add-ons and customizations
• Pickup or delivery date
• Pickup time
• Delivery address
• Contact information
• Any special instructions

Once an order has been submitted and payment has been processed, changes may not always be possible, particularly when flowers or supplies have already been sourced or preparation has begun.

10. Limitation of Liability

Rosas By Crystal is not responsible for any indirect, incidental, or consequential damages resulting from the purchase, delivery, pickup, or use of our products.

We are not liable for delays or changes caused by weather, traffic, supplier issues, flower availability, transportation delays, natural flower conditions, or other unforeseen circumstances outside of our reasonable control.

11. Privacy

Customer information is used only for processing orders, communicating with customers, and providing requested products and services.

We do not sell customer personal information to third parties.

Information may be shared with necessary service providers, including payment processors and delivery partners, only as reasonably necessary to process orders and provide services.

12. Intellectual Property

All content on the Rosas By Crystal website, including but not limited to photographs, images, graphics, logos, text, designs, product descriptions, and branding, is the property of Rosas By Crystal and may not be copied, reproduced, modified, distributed, or used for commercial purposes without written permission.

13. Changes to Terms

Rosas By Crystal reserves the right to update, modify, or change these Terms of Service at any time.

Updated terms will be posted on the website and may become effective immediately upon posting unless otherwise stated.

Customers are encouraged to review the Terms of Service periodically. Continued use of the website or placement of an order after changes have been posted constitutes acceptance of the updated terms.

14. Contact

If you have questions regarding these Terms of Service, an existing order, a last-minute request, or availability, please contact Rosas By Crystal at:

📱 Text: (401) 286-2812

We appreciate your understanding, patience, and support of our small, home-based business. Every arrangement is carefully prepared with time, attention, and love. 🌷