Refund policy

🌷 Return & Refund Policy — Rosas By Crystal

At Rosas By Crystal, all of our arrangements are fresh, hand-crafted, and perishable. To ensure every customer receives the highest quality flowers, we do not accept returns and all sales are final.

What This Means

• No refunds, exchanges, or replacements are available for:

  • Fresh floral arrangements

  • Missed pickups or deliveries

  • Cancellations after order confirmation

• Once your order is placed and confirmed, it is considered final.

Quality Guarantee

• We carefully inspect and package all arrangements to ensure they arrive fresh and beautiful.

• If your arrangement arrives damaged or incorrect, please contact us immediately at [your email or phone number] within 1 hour of delivery.

  • We will review the issue and determine the best solution on a case-by-case basis.

  • As flowers are perishable, we cannot guarantee replacements or refunds, but we will always work with you to make it right whenever possible.

Thank You

We appreciate your understanding! Your support allows us to continue creating fresh, beautiful floral arrangements for every occasion 💐